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Frequently Asked Questions
To get your order as fast as possible, check out before 2pm and select expedited shipping at checkout.
We completely understand our customers needs for discreet packaging. All orders ship in an unmarked brown box, an envelope, or a USPS Priority Box. There will be no mention of AmericanHelix on the package.
The return address on the label will read “Helix Distribution LLC”, our parent company.
Your package will look like this:
We accept returns on all UNUSED products. We 100% do not accept any returns on used products. Even if you only used it once and cleaned it, we cannot accept it back. There are no exceptions to this rule – it’s against federal law!
In the event you are unsatisfied with your purchase, please notify customer service that you’d like to file a return within 7 DAYS of delivery. An AmericanHelix rep will issue an RMA number and a prepaid return label, so all you have to do is hand the package to your mail person or drop it off at the nearest USPS location.
Orders are shipped Monday – Friday.