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FAQs

While most orders ship in one (1) business day some pieces under high demand can potentially take longer as we want to ensure the highest quality possible for our products. If you have any more questions or need to make changes to the order please email us at signaturehelix@gmail.com

We ship our products by supporting the national postal service. Priority mail typically takes up to three (3) days to arrive in the continental US  after being shipped. All Priority mail ships with tracking numbers. 

You can return any clean pieces to us that have manufacturers defects. These pieces will be EXCHANGE only unless we no longer carry the product. Please email any return enquiries to signaturehelix@gmail.com 

The Helix design is made using the venturi principle utilising air inlets around the body to both cool the air, giving a smoother hit, and give the signature spin.

Of course! Visit our instagram (https://www.instagram.com/americanhelix/) or youtube channel (https://www.youtube.com/channel/UC7sxOqTLsCWrLR26H-J0Dqw) to see all the Helix action. 

We use only the finest borosilicate glass to provide the strength and the quality that we strive for.

All of our pieces are made in the Heart of Texas utilizing glass blowers from all across the state. 

American Helix is available from glass shops around the world and online from sites like dopeboo.com 

We here at American Helix value the safety of our employees and customers above all else. We are following CDC guidelines closely to ensure our pieces are handled in a proper, safe manner.

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